Grow Your Medical Program By Using Our Medical Call Center

As an extension of your team, our medical call center will help get your patient calls answered quickly while following your scheduling protocol directly into your EMR.

Extensive on-site needs assessment to outline workflow, scheduling protocols, call tree mapping, etc. before Go-Live

We invite you to our training sessions to witness the agent’s training process 

and Go-Live

Typically priced on a per minute talk time basis with upfront fee for needs assessment, account setup, and training

Standard operating hours: 8AM – 9PM EST

Extended Hours Available

We complete pre-authorization, pre-certification and pre-determination processes for you.

Our NurseLine help answer calls when your staff is busy with patients or when your office is closed.

Extension of your program and works directly in your scheduling book and EMR

All transfers are warm transfers: we stay on the phone with the patient until the hand-off is completed

Up to 80% of calls answered under 30 seconds with less than 2% abandonment rate

All calls are recorded until the call is ended, even after a transfer occurs

We operates through your EMR and other scheduling tools your program uses

Our inbound and outbound call center is a step above the rest. Our phone systems are unparalleled in their capability compared to those normally used, even at the hospital level.

• Answering inbound calls

• Making outbound calls

• Scheduling appointments

• Follow-up reminders

• Re-scheduling

• Forms completion

• Referrals

• Insurance verification

• Timely responses from your team to
  patients requiring their help

• Pre and post-operative encounters

• Post-operative follow-up and compliance

• Prescription refills

• Follow up appointment scheduling

• Patient surveys

• FDA trials

• Chronic Care Management (CCM)

• Eligibility analysis

• Enrollment

• Outreach, engagement and EMR recording

• Annual wellness visit appointments

Your office staff is busy with patients that are in your waiting room and in clinic. Staff is absent from work. Phones are ringing off the hook and not being answered in a timely manner. Other callers are on extended hold times. Existing patients are getting frustrated trying to reach you and potential new patients are already getting the wrong impression because they can’t get anyone on the phone. The daily stresses of the office environment are heard by your patients in the voices of your staff. You are losing revenue opportunities.

Our medical call center provides dedicated patient care coordinators who are trained to manage your inbound calls, outbound calls, appointment scheduling and insurance verification. Your phones will now be answered in a timely and patient-centric manner. The type of service you require will either be handled by our non-clinical office staff or our NurseLine.

Our inbound and outbound call center is a step above the rest. Our phone systems are unparalleled in their capability compared to those normally used, even at the hospital level. All of our calls are recorded for your record keeping.

We have clinical and non-clinical staff that serve as an extension of your team, answering your phones during and after business hours, so patients don’t have to wait and your team can focus more on the patients in the waiting room and in clinic.