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NURSE TRIAGE SERVICES

99.4% Quality Pass Rate.
~$1M in Savings.
Your Triage, Our Nurses.

We replaced a health system’s entire internal triage operation. They got SLA-exceeding performance, 4x staff scale-up, and predictable costs. Here is how we do it.
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HIPAA | SOC 2 | NIST

PROVEN AT SCALE

From operational strain to SLA-exceeding performance

A large healthcare organization was managing RN triage internally, investing millions annually. Staffing gaps, administrative burden, clinical distraction, and inconsistent response times created compounding problems. They handed us the full operation.
99.4%
Average quality KPI pass rate
29 sec
337% RN staff scale-up since inception
~$1M
Projected 3-year savings
24/7
RN coverage, zero gaps

99.77%

2-hour high-priority calls

98.55%

1-hour high-priority calls

99.75%

Same-day routine calls

99.46%

Portal messages within 3 business days
Why These Results Happen

Every triage vendor runs the same protocols.
The protocol is not the differentiator.

Schmitt-Thompson protocols keep patients safe. Every credible vendor follows them. So clinical differentiation compresses to zero. Vendors compete on coverage, handle time, and documentation. That is a race to the bottom.
95.7% of triage calls are not 911 events.
They are high-intent moments where patients need more than advice.

The gap is what happens after the disposition. The patient gets the right advice. The call ends. Then they navigate scheduling, cost questions, access barriers, and confusion alone. That is where follow-through collapses, patients leak to competitors, and your investment in growth gets undermined.

We close that gap. Our nurses resolve the clinical question AND the activation barriers in the same call. Cost fear, scheduling confusion, access frustration: these are the reasons patients do not follow through, and protocols do not address them.

That is the difference between triage-as-advice and triage-as-activation. It is why the numbers above are what they are.

Standard Triage Model

Classify symptoms. Close the call. Hope the patient follows through.

  • Nurse assesses symptoms using protocols
  • Disposition assigned and documented
  • Patient told what to do next
  • Call ends
  • Patient navigates alone from here
  • No confirmation of follow-through
Activation-Driven Model

Classify symptoms. Resolve barriers. Confirm the next step is completed.

  • Nurse assesses symptoms using your protocols
  • Activation barriers identified on the same call
  • Scheduling, access, and cost barriers resolved in real time
  • Patient guided to the right next step, in network
  • Closed-loop confirmation that the action happened

Patient history reviewed for proactive care

How We Operate

A seamless extension of your team

We integrate into your existing operations. Your workflows, your EHR, your escalation paths, your protocols. Full operational responsibility, including all workforce management.

  • One call, one resolution

    Clear guidance, barrier identification, and closed-loop confirmation that the patient reached the right next step. Not just a disposition.

  • Your protocols, any specialty

    Schmitt-Thompson, ONC-certified oncology, custom clinical pathways. If your organization has a protocol, we follow it.

  • Proactive, not reactive

    Nurses review patient history before delivering guidance. Cohesive care that accounts for the full picture, not just the presenting symptom.

  • Full workforce management

    Callouts, PTO, FMLA, scheduling, training, QA. All handled. Predictable fixed costs replace variable internal labor expenses.

  • 24/7, HIPAA compliant, built to scale

    Licensed RN coverage in audit-ready environments. After-hours overflow or full triage replacement. The model flexes.

  • Advanced operational analytics

    Actionable data on call patterns, service gaps, and patient satisfaction. Visibility into the triage operation you have never had before.

Get Started

See what activation-driven triage looks like for your organization.

Tell us about your triage challenges. We will show you the activation gaps and what closing them would mean for your volume, your staff, and your bottom line.
Get a Triage Assessment

Or call us: 888.212.5542

HIPAA | SOC 2 | NIST