DISPOSITION BREAKDOWN
95.7% of Triage Calls Are Activatable Moments
Only 4.3% of calls are true 911 events. The rest are high-intent moments where patients need more than advice — they need action. Here’s the data behind the opportunity your system is missing.
The Disposition Reality
Benchmark data across thousands of triage calls reveals a striking pattern: the vast majority of calls — 95.7% — are not emergencies. They’re moments where a patient is actively seeking care and ready to take the next step.
4.3%
True 911 Events
28.4%
Urgent / Emergent
41.2%
Office Visit Needed
26.1%
Home Care / Guidance
Each of these non-emergency calls is a high-intent moment — a patient reaching out because they want to act. Traditional triage gives them a disposition. Activation gives them a completed next step: a scheduled appointment, a barrier resolved, a clear path forward.
The gap between “advised” and “activated” is where patient leakage lives. Close that gap, and you convert your triage line from a cost center into a growth engine.