PATIENT CARE COORDINATION

Your Nurses Didn’t Go to School to Sit on Hold with Insurance Companies

Your RNs and MAs are fielding scheduling calls, on hold with payers to verify coverage, explaining pre op instructions that someone else should have communicated. They do this between rooming patients, managing in basket messages, and handling clinical tasks that only they can do.

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THE PROBLEM

Task Switching Is the Burnout Mechanism Nobody Measures

It’s not the volume of work alone. It’s the constant interruption. A nurse starts reviewing a patient chart, gets pulled to answer a phone call about a scheduling question, returns to the chart, gets asked about an insurance issue, returns to the chart again. Each switch carries a cognitive cost. Over a full shift, that cost adds up to exhaustion, errors, and resentment.

Burnout drives turnover. Turnover is the real expense. Replacing a registered nurse costs an organization between $40,000 and $100,000 depending on specialty and market. That’s recruiting, onboarding, training, and the productivity gap while the new hire ramps up. Meanwhile, the remaining staff absorbs the extra workload, which accelerates their burnout. It’s a cycle that feeds itself.

THE DEEPER PROBLEM

The Quality of Clinical Care Suffers in Ways That Are Hard to Track

A nurse who spends 30% of their day on administrative tasks has 30% less time for the work that requires their license. That means shorter patient interactions. Less thorough chart reviews. More reliance on muscle memory instead of careful assessment. The outcomes aren’t catastrophic on any given day. They’re incrementally worse across every day.

Hiring more clinical staff to do non clinical work is the most expensive possible solution. RN compensation is climbing in every market. Using that labor to answer phones and verify insurance is like using a surgeon to stock the supply closet. You’re paying clinical rates for non clinical work. And you still can’t hire fast enough to fill the positions you have open.

HOW WE SOLVE IT

Your Nurses Do Nursing. Our Coordinators Do Coordination.

Our Patient Care Coordinators take every non clinical task off your nurses’ plates. Scheduling, insurance verification, pre and post procedure instructions, referral follow ups, patient questions. All handled by trained coordinators working directly in your EHR, following your workflows. Nobody is doing both.

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