RESOURCES

White Papers

In-depth research and insights on patient activation, behavioral science in healthcare, and operational performance.

The Motivational Patient Guidance Framework

A deep dive into the nine behavioral science techniques that power every Guideway Care interaction — from Motivational Interviewing to Choice Architecture.

Behavioral Science Patient Activation

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Reducing ER Overutilization Through After-Hours Triage

How 24/7 nurse triage paired with activation psychology diverts non-emergent patients from the ED while improving patient satisfaction scores.

ER Diversion Nurse Triage

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The Hidden Cost of Missed Patient Calls

Quantifying the revenue impact of unanswered calls, missed scheduling opportunities, and fragmented patient communication across health systems.

Contact Center Revenue Impact

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Barrier Resolution: Beyond Social Determinants

How the Stressor Inventory process uncovers and resolves the non-clinical blockers that prevent patients from completing their next care step.

Barrier Resolution SDOH

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Balanced Authority & Patient Voice

Reciprocity & Barrier Removal

Relational Communication & Ease Minimization

Choice Architecture & Micro-Commitments

Relational & Timely Communication

Proactive Coverage Clarity

Activation Over Compliance

99.4%

4x

~$1M

24/7

30%

76%

~$1M

24/7

30%

76%

~$1M

24/7

30%

76%

~$1M

24/7

30%

76%

~$1M

24/7

White Papers

The Motivational Patient Guidance Framework

Reducing ER Overutilization Through After-Hours Triage

The Hidden Cost of Missed Patient Calls

Barrier Resolution: Beyond Social Determinants

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