RESOURCES
White Papers
In-depth research and insights on patient activation, behavioral science in healthcare, and operational performance.
The Motivational Patient Guidance Framework
A deep dive into the nine behavioral science techniques that power every Guideway Care interaction — from Motivational Interviewing to Choice Architecture.
Reducing ER Overutilization Through After-Hours Triage
How 24/7 nurse triage paired with activation psychology diverts non-emergent patients from the ED while improving patient satisfaction scores.
The Hidden Cost of Missed Patient Calls
Quantifying the revenue impact of unanswered calls, missed scheduling opportunities, and fragmented patient communication across health systems.
Barrier Resolution: Beyond Social Determinants
How the Stressor Inventory process uncovers and resolves the non-clinical blockers that prevent patients from completing their next care step.
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