How To Improve Your Post Discharge Follow Up Phone Calls
Around 20% of patients experience a bad post-discharge event. This could range from infections to complications and more within 30 days.
This represents a significant cost for healthcare providers and healthcare call centers. But what’s more important is that this is preventable by taking the righ…
How to Improve Medical Call Center CSAT Scores
When it comes to health call centers, customer service is critical. And the CSAT score is one way to gauge how successful your phone operations are in meeting patients’ needs.
Any quality assurance measure aims to improve the level of service, understanding, and results. However, it is necessary t…
How To Improve First Contact Resolution
From insurance verification to referrals, to answering inbound calls, first call resolution is an important part of healthcare services. However, it can be difficult to do correctly.
If it takes your call center several contacts to resolve an issue, it can result in higher overhead costs and lower…
Contact Center Volume Management
Your call center for your medical program can always improve. And one of the best ways to enhance patient outcomes is handling contact center spikes better. Of course, that can be easier said than done.
So in this post, let’s cover how to better handle call spikes and ultimately make your health c…
Healthcare Website Negative SEO: How to Protect Your Site
Negative SEO is a real threat to any business, but it can be especially damaging to businesses in the healthcare industry. If you run a website that provides information on healthcare topics or sells products related to healthcare, then you need to protect your site from negative SEO attacks.
It c…
The Top 5 Healthcare Contact Center Trends You Need to Watch in 2023
The contact center industry is constantly changing, and 2023 is no exception. If you’re in the healthcare industry, staying up-to-date on the latest trends is essential so your contact center can keep pace.
Read more: Healthcare Marketing Trends to Help your Business Flourish.
With evolving CX de…
Why Is Secure Messaging Essential in Healthcare?
Healthcare providers are tasked with protecting their patients’ privacy while ensuring they have the latest and most efficient communication tools. It can be a difficult balance to strike, but secure text messaging in health care is emerging as an essential solution for both hospitals and clinics…
5 Tips for a Successful Implementation of a New CRM System in Your Healthcare Center
If your healthcare center is like most, you use various software systems to manage different aspects of your business. This will lead to inefficiencies and data silos, impacting your ability to provide quality care. A CRM system can help you overcome these challenges by providing a single system to…
How To Decide When A Medical Call Center Is Necessary?
Does your healthcare center need a medical call center? It’s essential to consider the factors involved in making this decision. The size of your practice, the types of services you offer, and how much staff is available are all key considerations.
A HIPAA-compliant call center is necessary for me…
Medical Call Center Security: A Guide to Keeping Your Data Safe
Medical call centers are entrusted with a great deal of sensitive data. It is essential to take the necessary precautions to keep this data safe and secure. Patient information like Social Security numbers, medical records, and financial data should be safeguarded at all times. KPIs and call center…
4 Things SEO Healthcare Bloggers Should Know
As a healthcare blogger, you know it is essential to produce high-quality content that engages your audience. But did you know that SEO is essential in reaching your target readers? If you want to reach more people with your blog posts, you need to ensure they appear in search engine results pages…
The 4 Most Common Paid Search Mistakes in Healthcare and How to Avoid Them
If you’re a healthcare marketer, it’s essential to know the most common paid search mistakes and how to avoid them. Paid search can be a great way to reach new patients and grow your practice. A healthcare advertising agency can help you create an effective campaign and ensure that the ads you run…