Insights & Resources
Sequence to Activation
The latest thinking on patient activation, behavioral science, AI-enhanced triage, and what it takes to close the engagement gap.

What Benefits Can Patient Satisfaction Surveys Bring?
Patient satisfaction surveys are an important way to measure how your patients feel about their experience with your practice. Satisfied patients are more likely to recommend your practice to others, and they are also less likely to file complaints. In this blog post, we will discuss the importance…

The Importance of Patient Satisfaction – And How to Improve It
Did you know that patient satisfaction is one of the most important factors in the success of a healthcare organization? It’s true! In fact, patient satisfaction has been shown to have a direct impact on everything from patient referrals to hospital reimbursement. That’s why it’s so important for h…

5 Benefits of Social Media in Healthcare
There is no doubt that social media has had a profound impact on the way we live our lives. It has changed the way we communicate with each other, and it has even changed the way we do business. One industry that has been particularly affected by social media is healthcare. In this blog post, we wi…

How Do Electronic Health Records Improve Patient Care? A Quick but Thorough Explanation
There is no doubt that electronic health records (EHR) have had a profound impact on the healthcare industry. Many experts believe that EHRs are one of the most important advances in healthcare technology in the past decade. BBut how do EHRs work, and more importantly, how do they improve patient c…

A Guide to How to Verify Insurance Eligibility & Benefits
If you are like most people, you probably don’t enjoy dealing with insurance companies. In fact, you may go out of your way to avoid them! This is especially true when it comes to verifying insurance eligibility and benefits. It can be a confusing process, and often times it feels like you are gett…

Your Quick and Simple Guide on How to Improve Patient Satisfaction in Hospitals
Are you looking for ways to improve patient satisfaction in hospitals? If so, you’re in luck! In this blog post, we will provide you with a quick and simple guide on how to do just that. Improving patient satisfaction is crucial for hospitals; it can help increase patient loyalty, lead to more posi…

Understanding Healthcare Call Center Best Practices
Healthcare call centers are a vital part of the industry. They provide support to patients and healthcare professionals alike, and play a critical role in the overall functioning of the healthcare system. In order to ensure that your healthcare call center is providing the best possible service, it…

The Top 6 EMR Integration Challenges
As more and more businesses move to electronic medical records (EMR) , the need for EMR integration becomes increasingly important. However, this is easier said than done. There are a number of challenges that come with EMR integration, which can make the process difficult and frustrating. In this…

Get Back to Basics: 6 Principles of Chronic Care
Chronic care is one of the most important, but least understood aspects of healthcare. Too often, it is viewed as secondary to acute care. However, chronic care is essential to keeping patients healthy and preventing them from needing costly acute care treatments down the road.
In this blog post…

Why You Should Include Video Testimonials on Your Landing Pages & How to Get Them
If you want your landing pages to be as effective as possible, then you should consider adding video testimonials. Video testimonials are a great way to show potential customers that real people have had success with your product or service. They also help to build trust and credibility. In this bl…

Google E-A-T: Is Yours Where It Should Be?
Google’s algorithm update in August of 2018, which focused on credibility and improving the user experience, has had a big impact on businesses across the board. One aspect of this change that is particularly important for businesses to understand is what it means to have good E-A-T. In this blog p…

Get Your Patients to Use the Patient Portal by These Promotion Tricks
If you’re a healthcare provider, then you know that a patient portal is a valuable tool for your patients. It allows them to access their medical information from anywhere at any time. However, many patients are not using the patient portal. This is because they don’t know about it or they don’t un…