Blogs

You already know how important it is for your healthcare call center to achieve patient satisfaction. Quality assurance (QA) is...

Do you run a multi-location healthcare facility and want to find ways to promote your business? Then, it is important...

There are so many benefits for your healthcare center when you choose to outsource your contact or call center. Which...

There are so many factors to consider when monitoring key metrics in your healthcare call center during quality assurance. You...

Average handle time (AHT) is one of the most important metrics used to determine patient satisfaction and service delivery in...

The average speed of answer (ASA) is a metric used in a medical assistance call center to measure how much...

Have you ever thought you had the right digital marketing strategy for your healthcare services, only for it to fail...

You want to offer your patients and clients the best service, and it all starts with using the right tone...

Your healthcare call center should have a smooth-flowing system with high customer satisfaction rates and impressive feedback. That can only...