Blogs

There are so many factors to consider when monitoring key metrics in your healthcare call center during quality assurance. You...

Average handle time (AHT) is one of the most important metrics used to determine patient satisfaction and service delivery in...

The average speed of answer (ASA) is a metric used in a medical assistance call center to measure how much...

Have you ever thought you had the right digital marketing strategy for your healthcare services, only for it to fail...

You want to offer your patients and clients the best service, and it all starts with using the right tone...

Your healthcare call center should have a smooth-flowing system with high customer satisfaction rates and impressive feedback. That can only...

There are ways to know that your healthcare call center is running smoothly, and it starts with the state of...

Some of the most important metrics to measure in a call center are the First Call Resolution (FCR) and Average...

Being in healthcare means you receive calls at any time of the day, so your call center must be secure...