Call transfer is a vital communication feature in a call center. It involves redirecting a caller to another department or professional to address their specific …
The healthcare industry is very competitive, which is why organizations need to be acutely attuned to their customers’ needs to remain in business. A good …
Healthcare call centers are the first point of contact for most patients seeking medical advice or emergency assistance. As such, ensuring patients reaching out to …
Effective physician-patient communication is crucial in any healthcare center, which is why most organizations use automated systems to improve operational efficiency. One AI system gaining …
In an era where smartphones dominate, having a mobile-friendly web design for your medical practice isn’t optional—it’s imperative. With the majority of patients relying on …
