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Category: SWOT Analysis

How to Improve Your AHT in a Call Center: Top Strategies

How to Improve Your AHT in a Call Center: Top Strategies

Posted by Jeff Tormey on October 28th, 2024 | 8 months ago

Looking to reduce the Average Handle Time (AHT) in your healthcare call center? This article offers practical steps on how to improve your AHT by …

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How to Use SWOT Analysis in Healthcare: Steps and Strategies

How to Use SWOT Analysis in Healthcare: Steps and Strategies

Posted by Jeff Tormey on July 8th, 2022 | 3 years ago

Healthcare is a vital and ever-changing industry. Like any business, the healthcare industry must constantly assess its strengths, weaknesses, opportunities, and threats (SWOT) to make …

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