Schedule adherence is a critical metric that call centers use to track and improve their performance. As the name implies, schedule adherence determines how efficiently …
Call transfer is a vital communication feature in a call center. It involves redirecting a caller to another department or professional to address their specific …
The healthcare industry is very competitive, which is why organizations need to be acutely attuned to their customers’ needs to remain in business. A good …
Healthcare call centers are the first point of contact for most patients seeking medical advice or emergency assistance. As such, ensuring patients reaching out to …
Effective physician-patient communication is crucial in any healthcare center, which is why most organizations use automated systems to improve operational efficiency. One AI system gaining …
