From Intention to Completed Action
Every solution we offer is powered by our Motivational Patient Guidance framework — nine behavioral techniques that transform patient interactions from routine touch points into measurable next steps. Not engagement. Activation.
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Uncover What's Really in the Way
Our Activation Agents use the Stressor Inventory process to surface non-clinical blockers — transportation, finances, fear, confusion — and mobilize solutions before patients even ask. Removing barriers is where activation actually happens.
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The Right Nudge at the Right Moment
Our Enterprise GPS platform continuously monitors each patient journey, builds motivational profiles, and selects the next best action in real time — escalating to human Activation Agents when empathy matters more than efficiency.
Power of "Why" →
Intelligence Layered Into Every Interaction
AI doesn't replace our clinical and activation expertise — it amplifies it. From predictive risk scoring to real-time sentiment analysis and automated follow-up triggers, our AI layer ensures no patient slips through the cracks.
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For many medical answering services, the end of the year usually means a slowdown in major activities until the new year begins. Guideway Care – Sequence To Activation definitely bucked that trend this year! That is because we successfully moved into our new Cullman (Alabama) Medical Call Center last week!
With a lot of hard work from many members of our Medical Call Center team, it was a very smooth experience. Thank you to all for the effort, high spirits, and willingness to jump in and be self-sufficient when needed!
Although we’ve been calling it a “move,” it was actually more of a “transition.” The process began in August 2016 when we first announced our plans to create a state-of-the-art medical call center in a 15,000-square-foot facility in Cullman’s Industrial Park III. While developing the facility, we incubated the Call Center at Wallace State Community College’s Bailey Center in nearby Hanceville.
No detail was overlooked in our vision for the ultimate medical call center facility. Staffed by experienced professionals from our former Atlanta call center along with skilled new recruits from Cullman and Wallace State, we are better positioned than ever to deliver best-in-class outsourced healthcare call center services. Our advanced patient support solutions, including our nurse triage service, help healthcare providers deliver timely, clinically guided care over the phone.
Guideway Care – Sequence To Activation wishes you a very happy and prosperous 2018!
Shedrick has been Guideway Care – Sequence To Activation’s Medical Call Center Director since 2013.
Guideway Care – Sequence To Activation is a cloud-based technology and services company that improves profitability and patient outcomes for hospitals and practices through end-to-end patient engagement solutions backed by clinical and non-clinical teams. Its HIPAA-compliant, SaaS platform improves care team workflows, automates patient communication and tracks patient progress to optimize the patient journey. Since 2004, leading healthcare providers have trusted Guideway Care – Sequence To Activation to help acquire, manage and engage patients through complex episodes of care.