Five Patient Engagement Statistics You Can’t Afford to Ignore

Healthcare providers are looking for ways to improve patient satisfaction and outcomes without adding to the heavy burden felt by their care teams to add time consuming processes to the daily to-do list. The statistics below make a strong case for incorporating educational outreaches and reminder engagements to set and manage patient expectations and strengthen the patient-provider relationship.

Five Patient Engagement Statistics You Can’t Afford to Ignore

1.  A 2022 study on patient engagement statistics showed that using patient engagement software can help reduce hospital readmissions by up to 14%. What are you doing to keep your patients engaged throughout their healthcare journey? Proper patient engagement can drive follow-ups, ensure patient satisfaction, and improve healthcare outcomes.

2. Text message reminders have a 98% open rate, making it one of the most powerful patient engagement tools. Patients can directly reply to the text message reminder to confirm, reschedule, or cancel an appointment. Automated patient outreaches and reminders simplify communication by minimizing no-shows and cancellations. What can you do to improve attendance rates and enhance efficiency?

Read More: Why Patient Engagement Is Important In Healthcare

3. The latest patient experience statistics show that 63% of patients prefer telehealth visits to in-person consultations. Telehealth expands healthcare beyond the office and improves patient engagement via digital tools like video conferencing, remote patient monitoring, and SMS. It also enhances patient activation, allowing patients to participate actively in their care journey. What are you doing to help your patients access care beyond clinical settings?

4. A 2021 study showed that over 50% of patients do not adhere to their prescribed health plan due to poor or inadequate patient engagement. In addition, about 70% of medication-related hospital readmissions are due to patients abandoning their health plans. Readmissions are due to unfavorable patient outcomes and can have costly financial implications. What are you doing to overcome gaps in care management and ensure your patients adhere to their health plans to avoid readmissions?

5. 52% of patients missed a scheduled appointment in the past year. About 33% of patients who missed their scheduled healthcare appointments did so because they forgot. Automated appointment reminders can help boost healthcare patient engagement and maintain communication, reducing no-show rates and cancellations.
What is your practice doing to ensure patients do not miss their scheduled medical visits?

HayleFive Patient Engagement Statistics You Can’t Afford to Ignorey Kenslea, Director, Product Management

Hayley ensures that our technology delivers for clinicians, patients, and systems by coordinating the work of our technical teams and client services.

Our product knowledge expert and workflow engineer for Pathways and Call Center services, she joined Sequence Health with almost 10 years of experience in physician practice management, workflow re-engineering, and EMR and BI optimization.

Hayley earned a Bachelor of Arts in Psychology & Global Health from Emory University and a Master’s in Healthcare Administration from the Johns Hopkins Bloomberg School of Public Health.

Visit to learn more about patient engagement solutions from Sequence Health. Connect with us on social media using the hashtags #SmarterEveryStepOfTheWay, #PatientEngagement, and #HealthIT.