Blogs

Maintaining low patient readmission rates is critical for a healthcare service provider. High readmission rates can strain your resources, such...

Cloud platforms not only enable real-time data access, but they are also scalable and cost-efficient. They allow easy integration with...

The proliferation of digital communication tools and telecommunication systems has positively impacted the call center industry. With technologies such as...

Running a hospice business can be very demanding. As a hospice manager, you must support and empathize with your patients...

Call centers serve as critical points of contact between businesses and their customers. They collect, store, and manage large volumes...

Call centers play a critical role in ensuring customers get the best experience in virtually every industry. They serve as...

In the digital age, people increasingly seek out businesses and services online. As such, having a website is critical to...

Schedule adherence is a critical metric that call centers use to track and improve their performance. As the name implies...

Call transfer is a vital communication feature in a call center. It involves redirecting a caller to another department or...