Blogs

How augmented reality videos in healthcare transform patient care isn’t just a futuristic idea—it’s happening now. AR enhances patient education...

Healthcare call centers play a crucial role in mental health support. They provide instant crisis help, schedule appointments, and offer...

Hospital readmissions can be costly and challenging for both healthcare providers and patients. Implementing effective strategies to reduce readmissions is...

No-shows cost healthcare providers billions annually and disrupt patient care. How can this be mitigated? Call centers can significantly reduce...

Patient feedback loops are transforming healthcare call center operations. By systematically gathering and acting on patient insights, call centers can...

Medical call centers aid in chronic disease management programs by offering continuous support, real-time health monitoring, and effective care coordination...

Implementing a CRM system is a big step toward enhancing your business processes and improving customer relationships. But how long...

Your medical website often gives patients the first impression of your practice. But is it helping or hurting your online...

During seasonal spikes, healthcare call centers face increased call volumes. How do they manage? They rely on forecasting, flexible staffing...