Blogs

Dealing with angry and disgruntled customers in healthcare call centers is a common challenge for any call center agent. This...

In the realm of healthcare, communication is a cornerstone for delivering exceptional patient care. The choice between predictive dialers and...

Integrating CRM with EHR systems significantly enhances patient engagement by delivering personalized care, streamlining communication, and improving overall healthcare delivery...

Want to know how to use EMR systems effectively? This guide covers everything you need—from selecting the right software to...

Call center forecasting involves predicting call volume to optimize staffing and operations. For healthcare providers, accurate forecasting means better patient...

Big data optimizes workforce management in call centers by enabling better staff allocation, real-time adjustments, and enhanced agent performance. This...

Workforce management in a call center refers to the strategies and tools used to ensure the right number of agents...

Knowing how to calculate call center service level is key to evaluating call performance. This guide explains the calculation process...

What is After Call Work (ACW) in healthcare contact centers? ACW involves updating patient records and documenting call details right...