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There are ways to know that your healthcare call center is running smoothly, and it starts with the state of...

Some of the most important metrics to measure in a call center are the First Call Resolution (FCR) and Average...

Being in healthcare means you receive calls at any time of the day, so your call center must be secure...

The healthcare industry is very competitive in the modern world. While traditional marketing methods like word-of-mouth are still effective marketing...

When it comes to medical call center services, first-call and one-call resolution are important in ensuring excellent patient satisfaction. Although...

In medical call centers, the concept of first-call resolution (FCR) is essential in offering excellent patient services. Achieving a high...

Health call centers require modern management strategies due to the complexity of medical programs. With that said, you can implement...

Measuring quality parameters in a medical call center is crucial for the benefit of the patients, management, and other professionals...

Call center agents receive patients, connect them to the appropriate medical professionals, manage all the data associated with the healthcare...