In the healthcare industry, the call center supervisor’s job is pivotal in ensuring smooth operations and delivering exceptional patient care. These supervisors manage daily activities, …
Dealing with angry and disgruntled customers in healthcare call centers is a common challenge for any call center agent. This blog offers practical tips to …
Automation has helped to simplify and improve many of the processes that keep medical practices running. Take medical appointment reminders, for example. In the past, …
