In today’s rapidly evolving healthcare landscape, patient data privacy has become more critical than ever, especially for healthcare call centers that serve as the frontline …
Implementing a CRM system is a big step toward enhancing your business processes and improving customer relationships. But how long does it actually take? The …
Effective call routing is vital for health call centers to reduce wait times and improve patient satisfaction. This blog will cover the best strategies for …
In the dynamic landscape of healthcare communication, the concept of First Call Resolution (FCR) is critical to unparalleled patient service. This metric represents the ability …
For many medical answering services, the end of the year usually means a slowdown in major activities until the new year begins. Sequence Health definitely …
