Benefits of Having a Low Average Speed of Answer
Posted by Jeff Tormey on August 12th, 2024 | 12 months agoThe average speed of answer (ASA) is a metric used in a medical assistance call center to measure how much time the agents take to …
Benefits of Brand Strategy in Healthcare Marketing
Posted by Jeff Tormey on July 25th, 2024 | 1 year agoHave you ever thought you had the right digital marketing strategy for your healthcare services, only for it to fail because it did not align …
How to Improve Tone of Voice in a Medical Call Center
Posted by Jeff Tormey on July 24th, 2024 | 1 year agoYou want to offer your patients and clients the best service, and it all starts with using the right tone when answering incoming calls. Knowing …
How Does Call Queueing Manage Call Center Flow?
Posted by Jeff Tormey on July 23rd, 2024 | 1 year agoYour healthcare call center should have a smooth-flowing system with high customer satisfaction rates and impressive feedback. That can only happen when there is proper …
Strategies to Optimize the Call Flow Process
Posted by Jeff Tormey on July 22nd, 2024 | 1 year agoThere are ways to know that your healthcare call center is running smoothly, and it starts with the state of your call flow. When it …