Tips to Reduce AHT in a Call Center
Posted by Jeff Tormey on July 19th, 2024 | 1 year agoSome of the most important metrics to measure in a call center are the First Call Resolution (FCR) and Average Handle Time (AHT). The AHT …
How to Collect and Analyze Call Center Data
Posted by Jeff Tormey on July 18th, 2024 | 1 year agoBeing in healthcare means you receive calls at any time of the day, so your call center must be secure and should run effectively. The …
What Are the Benefits of Local SEO for Medical Practices?
Posted by Jeff Tormey on June 23rd, 2024 | 1 year agoThe healthcare industry is very competitive in the modern world. While traditional marketing methods like word-of-mouth are still effective marketing methods, they may not be …
What Differentiates First Call Resolution From One Call Resolution?
Posted by Jeff Tormey on June 19th, 2024 | 1 year agoWhen it comes to medical call center services, first-call and one-call resolution are important in ensuring excellent patient satisfaction. Although these two may sound similar …
Why Should You Aim for First Call Resolution?
Posted by Jeff Tormey on June 17th, 2024 | 1 year agoIn medical call centers, the concept of first-call resolution (FCR) is essential in offering excellent patient services. Achieving a high first-call resolution rate boosts efficiency …