How the Rise of Telehealth Is Transforming Call Centers

How the Rise of Telehealth Is Transforming Call Centers

Posted by Jeff Tormey on January 8th, 2024 | 1 month ago

Historically, medical appointments and inquiries were held in person. However, with advances in technology, many healthcare organizations are now incorporating telehealth in their operational frameworks. …

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Crisis Management in Healthcare Call Centers

Crisis Management in Healthcare Call Centers

Posted by Jeff Tormey on January 3rd, 2024 | 2 months ago

Most healthcare call centers operate in high-pressure situations. And when a crisis strikes, their resources and capabilities are often put under immense strain. For this …

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