Choosing the Right Call Center for Emergencies

Choosing the Right Call Center for Emergencies

Posted by Jeff Tormey on January 1st, 2024 | 3 months ago

A reliable and efficient call center is crucial when handling emergency situations. Whether it’s a medical emergency, a natural disaster, or a public safety concern, …

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How To Improve Transitional Care Management

How To Improve Transitional Care Management

Posted by Jeff Tormey on December 15th, 2023 | 3 months ago

Maintaining low patient readmission rates is critical for a healthcare service provider. High readmission rates can strain your resources, such as beds, staff time, and …

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How To Combat Call Center Fraud on the Phone Channel

How To Combat Call Center Fraud on the Phone Channel

Posted by Jeff Tormey on December 11th, 2023 | 4 months ago

The proliferation of digital communication tools and telecommunication systems has positively impacted the call center industry. With technologies such as call routing, EHR integration, and …

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How Does a Hospice Answering Service Work?

How Does a Hospice Answering Service Work?

Posted by Jeff Tormey on December 8th, 2023 | 4 months ago

Running a hospice business can be very demanding. As a hospice manager, you must support and empathize with your patients during challenging times while coordinating …

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