Empathy plays a vital role in healthcare, especially in medical call centers where face-to-face interaction is absent. Empathy is not only essential for improving patient …
Looking to reduce the Average Handle Time (AHT) in your healthcare call center? This article offers practical steps on how to improve your AHT by …
In the healthcare industry, the call center supervisor’s job is pivotal in ensuring smooth operations and delivering exceptional patient care. These supervisors manage daily activities, …
In the healthcare industry, CSAT stands for Customer Satisfaction, a vital metric used to measure customer satisfaction and the level of satisfaction patients experience during …
Dealing with angry and disgruntled customers in healthcare call centers is a common challenge for any call center agent. This blog offers practical tips to …
