Time spent in the waiting room seems like such a small fraction of the patient experience, and if you are like most medical practices, you …
Roughly 130 million Americans have some form of chronic illness—and that number continues to grow each year. To meet the needs of this segment of …
Chronic medical conditions such as heart disease, diabetes, dementia, COPD, and others require a transition period between the in-patient phase and the patient settling into …
Video-Enhanced Medical Interactions: A New Era of Expertise and Patient Engagement Video, particularly online video, is one of the most popular ways that people consume …
When a patient calls a hospital, they’re usually directed to a call center whose job is to triage them to the right department and get …
