Blogs

From insurance verification to referrals, to answering inbound calls, first call resolution is an important part of healthcare services. However...

Your call center for your medical program can always improve. And one of the best ways to enhance patient outcomes...

Negative SEO is a real threat to any business, but it can be especially damaging to businesses in the healthcare...

The contact center industry is constantly changing, and 2023 is no exception. If you’re in the healthcare industry, staying up-to-date...

Healthcare providers are tasked with protecting their patients’ privacy while ensuring they have the latest and most efficient communication tools...

If your healthcare center is like most, you use various software systems to manage different aspects of your business. This...

Medical call centers are responsible for connecting patients with medical professionals, managing the data associated with their visits, and ensuring...

Does your healthcare center need a medical call center? It’s essential to consider the factors involved in making this decision...

Medical call centers are entrusted with a great deal of sensitive data. It is essential to take the necessary precautions...