Blogs

Healthcare providers are under pressure to improve the patient experience. Patients expect their medical providers to provide a highly organized...

Customer service is the key to any successful business, and healthcare call centers are no exception. Like any other company...

Healthcare customer service is a critical aspect of the industry. Patients and their families rely on call center agents to...

If you’re running a call center, it’s essential to make sure that you are HIPAA compliant. This means that you...

When measuring your business’s success, you must be aware of leading and lagging indicators. Lagging indicators are measures of past...

A Health Information Exchange, or HIE, is a secure network that lets healthcare providers share patient data. This is important...

If you’re a healthcare provider, then you know the importance of credentialing. This process is essential for ensuring you can...

The healthcare industry is trying to provide quality patient care. In addition to meeting regulatory requirements, healthcare providers must also...

Medical call centers are a vital part of the healthcare industry. They support patients and doctors and help keep the...