Healthcare customer service is a critical aspect of the industry. Patients and their families rely on call center agents to provide accurate information and support …
If you’re running a call center, it’s essential to make sure that you are HIPAA compliant. This means that you are taking the necessary steps …
When measuring your business’s success, you must be aware of leading and lagging indicators. Lagging indicators are measures of past performance, while leading indicators are …
If you’re a healthcare provider, then you know the importance of credentialing. This process is essential for ensuring you can provide quality patient care. Proper …
The healthcare industry is trying to provide quality patient care. In addition to meeting regulatory requirements, healthcare providers must also contend with the rising cost …
