Blogs

Private health care practices face challenges when optimizing and verifying health care claims for medical reimbursement. In order to be...

Around 20% of patients experience a bad post-discharge event. This could range from infections to complications and more within 30...

When it comes to health call centers, customer service is critical. And the CSAT score is one way to gauge...

From insurance verification to referrals, to answering inbound calls, first call resolution is an important part of healthcare services. However...

Your call center for your medical program can always improve. And one of the best ways to enhance patient outcomes...

Negative SEO is a real threat to any business, but it can be especially damaging to businesses in the healthcare...

The contact center industry is constantly changing, and 2023 is no exception. If you’re in the healthcare industry, staying up-to-date...

Healthcare providers are tasked with protecting their patients’ privacy while ensuring they have the latest and most efficient communication tools...

If your healthcare center is like most, you use various software systems to manage different aspects of your business. This...