Blogs

Video is quickly becoming a vital part of the healthcare landscape. From patient care to training and communications, video is...

If you’re a healthcare provider or medical professional, then you know that online visibility is critical. Today, patients turn to...

Social media is a powerful tool that can be used to connect with patients and promote your healthcare practice. However...

Healthcare providers are under pressure to improve the patient experience. Patients expect their medical providers to provide a highly organized...

Customer service is the key to any successful business, and healthcare call centers are no exception. Like any other company...

Healthcare customer service is a critical aspect of the industry. Patients and their families rely on call center agents to...

If you’re running a call center, it’s essential to make sure that you are HIPAA compliant. This means that you...

When measuring your business’s success, you must be aware of leading and lagging indicators. Lagging indicators are measures of past...

A Health Information Exchange, or HIE, is a secure network that lets healthcare providers share patient data. This is important...