Steps To Reduce Wait Times In Call Centers
Posted by Jeff Tormey on April 11th, 2023 | 2 years agoWhen it comes health care call centers, there are several things that you need to do to improve. After all, it’s an extension of your …
What Is A Medical Marketing Funnel And How Can It Help Your Practice?
Posted by Jeff Tormey on April 7th, 2023 | 2 years agoMedical marketing strategies range from having an effective website to your advertising, digital marketing, educational videos, and more. However, when it comes to driving more …
Call Center & Patient Feedback: What You Need To Know
Posted by Jeff Tormey on April 3rd, 2023 | 2 years agoHealthcare call centers should turn over every rock when trying to enhance the customer experience. Treat them like gold and they will treat you well …
Creating A Call Center Disaster Recovery Plan
Posted by Jeff Tormey on March 21st, 2023 | 2 years agoWhen it comes to your healthcare call center, continuity is of the utmost importance. However, several call centers do not have the right business continuity …
Speech Analytics & Call Centers 101
Posted by Jeff Tormey on March 17th, 2023 | 2 years agoIn any healthcare organization, it’s always important to constantly look for ways your medical call center could be improving. That way you can truly meet …