Around 20% of patients experience a bad post-discharge event. This could range from infections to complications and more within 30 days. This represents a significant …
When it comes to health call centers, customer service is critical. And the CSAT score is one way to gauge how successful your phone operations …
From insurance verification to referrals, to answering inbound calls, first call resolution is an important part of healthcare services. However, it can be difficult to …
Your call center for your medical program can always improve. And one of the best ways to enhance patient outcomes is handling contact center spikes …
Negative SEO is a real threat to any business, but it can be especially damaging to businesses in the healthcare industry. If you run a …
