Essential Call Center Metrics and KPIs to Track for Success

Essential Call Center Metrics and KPIs to Track for Success

KPI stands for Key Performance Indicator and it is a metric that you establish to measure a certain aspect of...
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What Is Medical Digital Marketing?

What Is Medical Digital Marketing?

Our world has gone digital. Unfortunately, many medical practices are lagging behind. Even doctors on the cutting edge of their...
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Best Practices for Healthcare Advertising on Instagram

Best Practices for Healthcare Advertising on Instagram

One of our top 10 healthcare marketing tips in 2020 was to embrace social media. This hasn’t changed in 2021...
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5 Important Healthcare Call Center Metrics

5 Important Healthcare Call Center Metrics

When you invest in patient engagement solutions, you want to know that they are doing more than just taking tasks...
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Why Customer Complaints Are Good For Your Business

Why Customer Complaints Are Good For Your Business

Patients have always shared their medical practice experiences with friends and family. Now, they share them with the entire world...
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What Is Insurance Verification and Eligibility?

What Is Insurance Verification and Eligibility?

As a medical provider, you need to be prepared to work directly with insurance providers to help patients maximize their...
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The Ultimate Guide to Patient Experience

The Ultimate Guide to Patient Experience

The patient experience isn’t just about satisfaction; it encompasses all interactions patients have with healthcare as a whole. Unfortunately, patient...
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The Benefits of an EHR Built for Innovation

The Benefits of an EHR Built for Innovation

Electronic health records (EHRs)are at the forefront of digitized healthcare; despite this, many practices are struggling with making the switch...
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How Video Marketing Is Influencing the Future of Healthcare

How Video Marketing Can Influence The Future Of Healthcare

Video has long been used in healthcare; anyone who has sat through a training video in a back room knows...
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